Monday, April 18, 2011

Reliance launches Reliance First; A Customer Engagement Program

Reliance Communications, who had a stupendous success last year and the only telecom operator offering nationwide CDMA, GSM and 3G mobile services, is back again with its unique customer engagement program called ‘Reliance First’.
Aim of Reliance first program is to interact with customers, customers can also use this opportunity to pay their bills, recharge their account, submit their customer application form and in addition, get their CDMA handsets upgraded, serviced etc and discuss any other customer service issues.
This is in line with RCOM’s continuous endeavor to create a positive experience for all subscribers, by means of its large scale network across the country.As part of Reliance First, an initiative that was started last year, the Reliance Communications team will be meeting its customers under one roof in Bangalore, Mysore, Mangalore and Hubli. It will act as a perfect platform for receiving feedback or understanding the needs of customers and thus enable RCOM to provide unique & innovative services.
Commenting on this initiative Mr. Swaminathan, Hub Head Karnataka, Reliance Communications said, “When we conducted the Reliance First meet last year, it was a great success in Bangalore. We could connect with a large number of customers. This time, we are taking it to the next level & providing the same platform across Karnataka. This initiative is yet another step towards Reliance Communications’ commitment to provide the best-in-class mobile services to its customers.”

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